Managed IT Services & Support

DEVACON takes over monitoring, maintenance and support of your systems, predictably and with named contacts. The basis is a maintenance contract that sets out scope of services, response times, service hours, covered systems and billing. The costs are therefore transparent in advance.

• Monitoring and alerting for servers, network, backup and central services
• Helpdesk via the service hotline and remote support
• Patch and update management for Windows 11, Windows Server, Microsoft 365 and business applications in planned maintenance windows
• Hardware and licence lifecycle: age, warranty and licence status tracked, replacements flagged early
• Regular reporting on incidents, utilisation and open items

When we take over an existing environment, we start with an inventory, document the environment and take over operations step by step. The service suits organisations without an IT department as well as internal IT teams that want to add capacity or specialist knowledge, for example in Microsoft 365, networking or security. Our service hours are Mon to Fri, 9 am to 5 pm.

Scope and quote are defined individually after your enquiry.