Juniper Care Support
According to Juniper, Juniper Care combines round-the-clock technical support from the Juniper Technical Assistance Center (JTAC), access to software releases and the Juniper Support Portal with several hardware replacement options. All levels also include Juniper Support Insights, the service APIs and the Software Support Evaluation Tool.
The levels differ in hardware replacement: from Core without hardware replacement and Core Plus with return to factory, to advance replacement on the next business day or within four or two hours, optionally with an onsite technician. Advanced Care and Premium Care add an escalation desk and an assigned service manager.
We are happy to advise you on project and volume enquiries. On request, DEVACON takes care of planning, configuration and commissioning.
Services according to Juniper
- Unlimited access to JTAC by phone and online, 24x7
- Access to all new software releases
- Juniper Support Portal for cases, RMAs, assets and contracts
- Juniper Support Insights, service APIs and Software Support Evaluation Tool at all levels
- Hardware replacement per level: return to factory, next business day, 4 hours or 2 hours
- Optional onsite technician (Next-Day Onsite, Same-Day Onsite)
Areas of use
- Operation of business-critical networks
- Coverage for switches, routers and firewalls
- Predictable spare parts supply
Models and key specifications
| Level | Service |
|---|---|
| Juniper Care Core | JTAC 24x7, software releases, support portal, no hardware replacement |
| Juniper Care Core Plus | as Core plus return-to-factory (repair or replacement within 10 business days of receipt) |
| Juniper Care Next-Day Delivery | advance replacement, delivery next business day for RMAs issued by 3 p.m. |
| Juniper Care Next-Day Onsite | next business day advance replacement with onsite technician |
| Juniper Care Same-Day | advance replacement within 4 hours, 24x7 |
| Juniper Care Same-Day 2-Hour | advance replacement within 2 hours, 24x7 |
| Juniper Care Same-Day Onsite | advance replacement within 4 hours with onsite technician |
| Juniper Advanced Care | Escalation Management Desk, direct access to senior engineers |
| Juniper Premium Care | as Advanced Care plus an assigned service manager |
According to Juniper, delivery times are subject to availability. Juniper offers Next-Day Ship only in Brazil, India and China. According to Juniper, a subscription licence is treated as a Juniper Care Core contract.
Source of information: Juniper Care Service Description (PDF) ·Juniper Care Services Datasheet
Enquiry
Request a model without obligation
Tell us the model, quantity and your project. You will receive an individual quote.
We are happy to advise you on project and volume enquiries.
- Non-binding request
- Individual quote based on your requirements
- Consulting, implementation and operation from a single source