HPE Aruba Networking Support Services
For HPE Aruba Networking products, HPE offers the support levels Foundational Care, Advanced Care and Premium Care. According to HPE, Foundational Care includes round-the-clock TAC access, software support with updates and security patches, and advanced hardware replacement options from next business day to four hours.
Advanced Care and Premium Care add proactive services such as an assigned engineer, scheduled maintenance support, security and lifecycle reports and, with Premium Care, a customer success manager. Hardware replacement and software support are provided via Foundational Care for both levels.
We are happy to advise you on project and volume enquiries. On request, DEVACON takes care of planning, configuration and commissioning.
Services according to HPE
- Foundational Care: 24x7 TAC, software support and updates
- Advanced hardware replacement from next business day to four hours
- Advanced Care: priority access, assigned engineer, scheduled maintenance support
- Advanced Care: security advisory report, installed base and EOL information
- Premium Care: customer success manager, quarterly business reviews, bug scrub and upgrade reports
Areas of use
- Operation of CX switches and wireless
- Coverage for business-critical networks
- Proactive maintenance planning
Models and key specifications
| Level | Service |
|---|---|
| Foundational Care | 24x7 TAC with comprehensive troubleshooting, software support and updates, advanced hardware replacement options |
| Advanced Care | additionally priority access, assigned engineer, network-level support, security and lifecycle reports |
| Premium Care | as Advanced Care plus customer success manager, quarterly business reviews and software recommendations |
According to the HPE QuickSpecs, the CX 6300 comes with a Limited Lifetime Warranty. On its support page, HPE announces warranty changes for select products taking effect on 15 January 2027.
Source of information: HPE Aruba Networking Support Services ·HPE QuickSpecs CX 6300 Switch Series
Enquiry
Request a model without obligation
Tell us the model, quantity and your project. You will receive an individual quote.
We are happy to advise you on project and volume enquiries.
- Non-binding request
- Individual quote based on your requirements
- Consulting, implementation and operation from a single source